Refund policy

Our return window

You may return a product within 7 days of delivery if it:

has a quality or manufacturing defect
arrived damaged
is not the product you ordered
does not match the description on our product page

What is not covered

Change of mind, or ordering the wrong size or colour
Products damaged through use, misuse or accident after delivery
Items returned without their original packaging or accessories
Minor colour differences caused by screen settings or photography lighting

How to start a return

Message us on WhatsApp at +92 337 6746476 within 7 days of delivery with:

Your order number
Clear photos or a short video of the problem
A short description of what is wrong

We will reply within one working day and arrange the return.

Return shipping cost

If the product is faulty, damaged or incorrect, we cover the return shipping. You will not be charged.

We cannot accept returns for change of mind. Please check the size, colour and description before ordering, or ask us on WhatsApp first.

Refunds

Once the returned item is received and checked, refunds are processed within 7 to 10 working days.

Cash on Delivery orders are refunded by bank transfer, EasyPaisa or JazzCash to the account you provide.

Prepaid orders are refunded to the original payment method.

Replacements

If you prefer a replacement instead of a refund, tell us when you contact us. Replacements depend on stock availability. If the product is unavailable, we will refund you.

Cancellations

You can cancel an order free of charge at any time before it is dispatched. Message us on WhatsApp with your order number as soon as possible.

Once a parcel has been handed to the courier, it cannot be cancelled. If it arrives faulty, damaged or wrong, you can return it under this policy.

Warranty

Warranty depends on the product and the manufacturer. Where a warranty applies, it is stated on the product page. Our 7-day return window applies to every order regardless of warranty.