FAQ
Ordering from Wadooo Collection
Do I need to pay before delivery?
No. Most of our products are available on Cash on Delivery — you pay the courier when the parcel reaches you. Some imported items are prepaid only; this is clearly marked on the product page.
Where do you deliver?
All across Pakistan. We ship through TCS, Leopards and PostEx.
How long does delivery take?
- Local stock: usually 2 to 5 working days
- Imported items: 10 to 17 days, as these come from overseas
Imported products are marked on their product page, so you always know before you order.
How much is delivery?
Delivery charges are shown at checkout before you confirm your order. There are no hidden charges added later.
Can I track my order?
Yes. Once your parcel is dispatched you receive a tracking number by email or SMS, and you can follow it on the courier's website.
Returns and refunds
Can I return something?
Yes — within 7 days of delivery, if the product has a quality issue, is damaged, or is not what was described.
What if the product is faulty or wrong?
Message us on WhatsApp at +92 337 6746476 within 7 days with your order number and a photo of the item. We arrange the return and refund. You will not be charged for returning a faulty or incorrect product.
Can I return something just because I changed my mind?
Our 7-day window covers quality issues, damage and incorrect items. For change-of-mind returns, please contact us — we will tell you honestly what is possible before you send anything back.
How long does a refund take?
Once the returned item is received and checked, refunds are processed within 7 to 10 working days.
Products
Are the products genuine?
We list products exactly as they are. Specifications, materials and measurements on our product pages come from the manufacturer. Wadooo Collection does not use fake reviews or invented claims.
Is there a warranty?
Warranty depends on the product and the manufacturer. Where a warranty applies, it is stated on the product page. Our 7-day return window applies to every order regardless.
The item I want is out of stock
Stock changes often. Message us on WhatsApp and we will tell you whether it is coming back.
Payment
What payment methods do you accept?
Cash on Delivery on most products. Imported items require advance payment — this is shown on the product page.
Can I cancel my order?
Yes, if it has not been dispatched yet. Message us on WhatsApp as soon as possible with your order number.
Do you charge extra for Cash on Delivery?
Any cash-handling charge is included in the total shown at checkout. Nothing is added afterwards.
Still need help?
WhatsApp: +92 337 6746476 — fastest way to reach us
Email: naveed231011@gmail.com
Please include your order number if you have one.